Can I change or cancel my order?
Can I change or cancel my order?
We’ll always do our best to make any requested changes or cancellations before your order is dispatched. However, because orders are often processed quickly, this is not always possible. If your order has already been sent, any updates will usually need to be handled after delivery — just email us at support@grips3d.com or use the contact form below and we’ll help.
Can you exchange items?
Can you exchange items?
Yes — we offer free exchanges. If you’d like to exchange an item, just email us at support@grips3d.com or use the contact form below.
Which countries do you ship to?
Which countries do you ship to?
We ship to virtually all countries. If your region is not given as a shipping option, please email us at support@grips3d.com or use the contact form below and we’ll help.
How much does the shipping cost?
How much does the shipping cost?
Delivery is free in UK for purchases over £50. Otherwise, delivery is £4.
International delivery is £10.
How do I return an order?
How do I return an order?
Just email us at support@grips3d.com or use the contact form below and we’ll help arrange it.
How do I find the right size?
How do I find the right size?
Measure the circumference of your largest finger at its base to find your size. If you are in-between sizes, select the larger option.
The selection of braces included in each size is shown below.
Is the G1 finger brace reusable?
Is the G1 finger brace reusable?
Yes, our brace can be used again and again, ensuring you are always ready to perform.
How do I mould my braces?
How do I mould my braces?
The moulding process slightly increases overall brace size. Because of this, start with a size that is slightly too tight for the intended finger.
- Place the brace/braces into a pan of boiling water and leave
for two minutes. - Remove the brace/braces from the water. Once comfortable to the touch, apply to the Corresponding finger/fingers.
- Next, make a closed fist and hold it for one minute.
You are now all set!
This process can be repeated multiple times for further adjustment.
Do I necessarily have to create an account to order?
Do I necessarily have to create an account to order?
No it's not mandatory. But it is highly recommended. It will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
Do you save my bank details?
Do you save my bank details?
Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
What types of credit cards do you accept?
What types of credit cards do you accept?
We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.